1. Overview

At Radiant Engineering Works, we are committed to the timely and efficient delivery of our firefighting equipment to wholesalers, retailers, startups, and corporate clients across India. This policy outlines our shipping practices and procedures.

2. Shipping Regions

Currently, we ship products throughout India. For international shipping inquiries, please contact our customer service team at support@radiantengineeringworks.com.

3. Processing Time

All orders are processed within 1-2 business days. Orders are not shipped on weekends or public holidays. In case of any significant delay due to unforeseen circumstances, we will notify you via email or phone.

4. Shipping Rates & Duration

• Standard Shipping: 5-7 business days. Rates are calculated at checkout.
• Express Shipping: 2-4 business days. Rates are based on package weight and destination.

5. Bulk Orders

For large orders, we recommend contacting our sales team to discuss customized shipping solutions tailored to your needs.

6. Tracking Your Order

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking information will be active within 24 hours of dispatch.

7. Damages

Radiant Engineering Works is not liable for products damaged or lost during shipping. If you receive a damaged product, please contact the shipment carrier or our support team to file a claim. Retain all packaging materials and damaged goods until the claim process is complete.

8. Return & Refund Policy

For information on returns and refunds, please refer to our [Return & Refund Policy](link to return policy page).

9. Customer Service

For any shipping-related inquiries or concerns, feel free to contact our customer service team at support@radiantengineeringworks.com.