At Radiant Engineering Works, we are committed to providing high-quality firefighting equipment that meets your needs. If you need to return a product, we’re here to help. Please review our return policy to understand the procedures and conditions.

1. Eligibility for Returns

You may be eligible for a return under the following circumstances:

– You received defective or damaged equipment. – You received the wrong product due to an error on our part. – You wish to return an unused and undamaged product within the specified return period.

Please note that custom-made or personalized items may not be eligible for returns unless they are defective or damaged.

2. Return Period

– If you discover a defect within 15 days of delivery, please contact our customer support team for assistance.

3. How to Initiate a Return

To begin the return process, please contact us at support@radiantengineeringworks.com.

4. Return Authorization (RA) Number

– An RA number is required for all returns. – Clearly mark the RA number on the outside of the package being returned. – Returns without a valid RA number may experience delays in processing.

5. Return Shipping

– You are responsible for shipping the product back to us. – We recommend using a traceable and insured shipping method to guarantee the safe return of your item. – Shipping costs for eligible returns due to damaged, defective, or incorrect items will be reimbursed upon receipt and inspection of the returned item.

6. Condition of Returned Products

– Returned products must be in their original condition, unused, and include all original packaging and documentation. – Ensure the item is securely packaged to prevent damage during return transit.

7. Refunds

– Refunds will be issued to the original payment method or as store credit, based on your preference. – Refunds will be processed within 30 business days after the receipt and inspection of the returned product.

8. Exchanges

– If you received a damaged, defective, or incorrect item and would like a replacement, please indicate this when initiating the return. – Exchanges will be processed upon receipt and inspection of the returned item.

9. Non-Returnable Items

– Some items may not qualify for returns, including:

• Custom-made or personalized products.
• Products marked as final sale.

10. Contact Us

If you have any questions or need assistance with your return, feel free to contact our customer support team at support@radiantengineeringworks.com.